At the Cushion Cover Store, we value transparency and aim to build long-lasting relationships with our customers. We have a stringent product quality process and source our products with great care.
If your cushion cover is faulty in any way, we will reship it. Please contact our Customer Support team quoting your order number within 7 days of receiving your product. We will then explain the process which starts with providing a photo of the fault, along with a clear description of the problem, emailed to our support team. The email address is email@example.com
In most cases, we will remedy the issue via email, typically within in a few hours. If the fault cannot be verified over email, we may request you to return the product for inspection. Please do not send a product back to us without contacting the support team first, as we cannot guarantee its delivery.
If you are unhappy with the quality of your cushion cover, we will gladly accept your return and refund your purchase. Please contact our Customer Support team quoting your order number within 7 days of receiving your product. The email address is firstname.lastname@example.org
We do not accept returns for colour variations or a change of heart. Please note that the images for products on the website should be used as a reference only in conjunction with the written descriptions. Due to the nature of colour calibration, the colours on your monitor or phone may differ from the actual product. Products can also look different under artificial light as compared to natural light. We encourage you to be responsible for your own purchasing decisions.
Please do not send a product back to us without contacting the support team first, as we cannot guarantee its delivery.
Please note that we do not offer any reimbursement toward postage costs; also note that we charge a nominal re-stocking fee of £1.50 for all returns.
We do not offer refunds for cushion inserts.
We do not offer refunds for an erroneous address. We will gladly ship the product/s to the address you give us but you are responsible for its validity and accuracy. Please verify that you have entered it correctly before you submit your order.