Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.

The time frame for order delivery is divided into two parts:

  • Processing time: Order verification, tailoring, quality check and packaging. All orders are sent to the manufacturer for dispatch within 24 - 48 hours after the order is placed. The manufacturer then processes the orders ready to be shipped. Depending on availability of stock and materials, this typically takes 5 business days. In rare instances, it may take longer and you will be notified.
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  • Shipping time: This refers to the time it takes for items to be shipped from the manufacturer or our warehouse to the destination. Most orders are shipped by e-packet. Once shipped, items usually take between 10 and 15 business days to arrive at their destination.
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  • Orders of more than one unit (or more than one cushion cover/ cushion pad) may arrive at your chosen delivery address at different dates and times. We ship our products as soon as the items are processed.